Customer inbox
The Freesbe customer inbox brings the people who write to your company into a channel: a chat on your website, your support email address, texts to your Freesbe numbers and your WhatsApp Business number. Each customer gets a thread with hand-off, internal notes the customer never sees, saved replies and an AI-drafted reply you check before sending.
Add a web chat in workspace settings, pick the channel it posts to, set the title, greeting and colour, and paste one line before the end of your pages. Visitors write, your team answers from Freesbe, and the chat remembers the visitor so they can come back to the same conversation. Limit it to your own sites, and ask for a name and email first or let people write straight away.
Forward support@northwind.example to the address Freesbe gives the inbox. Each email from a new sender starts a conversation with the subject on the card, later emails from the same person land in the same thread, and replies go out as replies in the same email thread from Sam at Northwind Traders. Quoted earlier emails and signatures are left out.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Put one of your Freesbe phone numbers in the inbox and texts to it land in a channel, one thread per customer, with replies texted back and marked Sent, Delivered or Failed. Connect your WhatsApp Business number and WhatsApp messages arrive the same way, with replies going back on WhatsApp. Both start in test mode so you can try the flow before anything goes out.
A card in the channel says who wrote, where and who's on it. Take it to make it yours or hand it to anyone in the channel; Freesbe notes each change in the thread. Reply to the customer, or write an internal note that stays between the team. Close it when you're done; if they write again, a new conversation starts.
The help guide shows every screen and setting. Customer inbox
No card, no time limit. Invite your team and see what sticks.